Return Policy

At Joyas Kuri, we care about our customers' satisfaction, which is why we have a clear and transparent return policy. Below, we present our return policies:

Return Period: The maximum period to request a return is 15 business days from the date of product delivery.

Return Conditions: Products must be returned in perfect condition, unused, and with all original tags, cases, and accessories. Additionally, the purchase receipt must be presented along with the product.

Return Process: To request a return, please follow these steps:

a. Contact our customer service via phone or email to inform us of your intention to return the product.

b. Our team will provide you with a return guide and explain how to proceed with the shipment.

c. Once we receive the product at our facilities and verify that it meets the return conditions, we will proceed with either a refund or exchange, according to your preference.

Shipping Costs: If the return is due to a defect or fault in the product, Joyas Kuri will cover the return shipping costs. Otherwise, the customer is responsible for shipping expenses.

Refund: If you choose a refund, it will be processed through the same payment method used for the original purchase. The refund time may vary depending on the payment method and the financial institution involved.

Product Exchange: If you prefer to exchange the product for another of equal or higher value, you will need to pay the corresponding difference. If the new product has a lower value, Joyas Kuri will refund the difference according to point 5.

Please note that this return policy applies exclusively to purchases made through our website, "Joyas Kuri". If you purchased a product at one of our physical stores, please refer to our specific return policy for physical stores.

At Joyas Kuri, we strive to offer high-quality products and ensure our customers' satisfaction. We appreciate your understanding and thank you for trusting our services.